24 young logo

Privacy Policy

Privacy Policy

24young

At 24young, we understand that your personal information is important. We are committed to protecting your data and handling it responsibly when you use our website, mobile platforms, customer support, or any services provided by us.

By creating an account, placing an order, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

1. Introduction

24young (“we”, “our”, “us”) operates an online platform that provides skincare, beauty, and personal care products.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • visit or browse our website

  • create an account

  • place an order

  • contact customer support

  • interact with us through social media or third-party services

We may update this policy from time to time. Continued use of our services after updates means you accept the changes.

2. Personal Data We Collect

We collect only the information necessary to provide our services.

2.1 Information You Provide

When using 24young, you may provide:

Identity & Contact Information

  • Full name

  • Phone number

  • Email address

  • Delivery & billing address

Account & Order Information

  • Username & password

  • Order history

  • Payment details (processed securely via payment partners)

  • Refund & wallet information

Communication Data

  • Messages, reviews, feedback, and customer support conversations

  • Survey responses and marketing preferences

Optional Information

  • Photos, reviews, or user-generated content you share

2.2 Information Collected Automatically

When you use our platform, we may automatically collect:

  • IP address

  • Device type and operating system

  • Browser type and version

  • Pages visited and browsing activity

  • Location data (for delivery and service improvement)

This helps us improve your shopping experience.

2.3 Information from Third Parties

We may receive data from:

  • payment gateways

  • delivery partners

  • social login providers (Google, Facebook, etc.)

  • marketing and analytics partners

3. How We Use Your Information

We use your data to provide safe, reliable, and personalized services.

3.1 To Provide Our Services

  • process and deliver your orders

  • confirm payments and refunds

  • manage your account

  • provide customer support

3.2 To Improve Your Experience

  • personalize content and product recommendations

  • improve website performance and usability

  • analyze customer behavior and trends

3.3 For Safety & Legal Compliance

  • prevent fraud and unauthorized transactions

  • verify identity when required

  • comply with legal and regulatory obligations

3.4 Marketing & Promotions

With your permission, we may send:

  • offers and discounts

  • new product launches

  • promotional campaigns

You can unsubscribe anytime.

4. Sharing Your Personal Data

We do not sell your personal data.

We may share limited information with:

  • delivery partners to ship your orders

  • payment providers to process transactions

  • technology providers for website operation and analytics

  • legal authorities when required by law

If our business undergoes a merger or acquisition, data may be transferred under strict confidentiality.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • keep items in your shopping cart

  • remember preferences

  • improve site functionality and performance

You can disable cookies in your browser settings, but some features may not work properly.

6. Withdrawing Consent

You may withdraw consent for marketing or data processing by contacting us.

Please note: withdrawing consent may affect our ability to provide certain services.

7. Accessing & Updating Your Information

You may:

  • update your information through your account

  • request correction of inaccurate data

  • request access to your personal data

8. Data Security

We implement technical and organizational safeguards to protect your data, including:

  • secure servers and encrypted connections

  • restricted access to personal data

  • secure payment processing

While we strive to protect your data, no system is completely secure. Please keep your account credentials confidential.

9. Data Retention

We retain personal data only as long as necessary for:

  • fulfilling orders and services

  • legal and tax requirements

  • fraud prevention and dispute resolution

After that, data is securely deleted or anonymized.

10. Minors

24young services are intended for users aged 18 and above.

Minors may use the platform only under parental supervision.

11. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media). We are not responsible for their privacy practices.

12. Bangladesh Data Protection Compliance

This Privacy Policy applies to data processing conducted in Bangladesh.

We comply with applicable Bangladeshi laws and e-commerce regulations. If international data transfer is required, appropriate safeguards will be implemented.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

📧 [email protected] 
📍 Bangladesh

 

img